Welcome to Get Appliance Fixed ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website (www.getappliancefixed.com) and our telephone dispatch coordination services.
1. Acceptance of Terms
By calling our dispatch number, requesting a service appointment, or browsing our website, you agree to be legally bound by these Terms. If you do not agree to all provisions, please do not utilize our dispatch platform.
2. Lead Dispatch Model & Independent Contractors
Get Appliance Fixed operates as an independent lead generation and dispatch network. We connect homeowners needing appliance repairs with independent, licensed, and insured local service technicians operating within their geographical region. By scheduling a service call through our hotline or website, you agree to these Terms.
2. Appointment Scheduling & Arrival Windows
We make reasonable efforts to accommodate your preferred 2-to-4 hour dispatch arrival window. Unexpected traffic, emergency extended diagnostics, or severe weather conditions may cause slight delays. Technicians call ahead prior to arrival.
3. Diagnostic Inspection Fees & Pricing Estimates
- Diagnostic Trip Fee: When a technician arrives at your home, a standardized diagnostic trip fee is assessed to perform physical inspection and electrical component testing.
- Diagnostic Policy: If you choose to proceed with the recommended repair estimate, the technician performs full service using original manufacturer parts.
- Upfront Quotes: All repairs are priced according to standardized major appliance price guides. No hidden hourly labor surcharges apply.
4. Parts & Labor Warranty Terms
All completed repairs utilizing factory OEM replacement components include our Parts & Labor Warranty:
- If the installed replacement part fails or the exact malfunction recurs during the warranty period, a technician will re-service the appliance with zero added labor charges.
- The warranty covers the specific component replaced and associated labor. Unrelated component failures occurring after the initial service are not covered under the original warranty claim.
- Warranty is voided if the appliance is subjected to misuse, physical damage, unapproved third-party tampering, power surge damage, or flood exposure.
5. Customer Obligations & Safe Access
To ensure safe and efficient service delivery, customers agree to:
- Ensure an adult (18 years or older) is present for the duration of the technician service visit.
- Provide clear, safe, and unobstructed access to the malfunctioning appliance, including utility shutoffs (water, gas, electric).
- Disclose any known pre-existing structural issues, pest infestations, or hazardous conditions prior to technician arrival.
6. Limitation of Liability
To the fullest extent permitted by applicable law, Get Appliance Fixed shall not be liable for indirect, incidental, consequential, or punitive damages arising from appliance downtime, spoiled food, water leak damage prior to technician arrival, or delays caused by severe weather or manufacturer part backorders.
7. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United States without regard to conflict of law principles.
8. Contact & Support
For questions concerning these Terms of Service or to inquire about warranty claims, contact our dispatch desk: