At Get Appliance Fixed, accessible from www.getappliancefixed.com, one of our main priorities is the privacy of our visitors and customers. This Privacy Policy document outlines the types of information collected and recorded by Get Appliance Fixed and how we use and protect it.
1. Information We Collect
When you request appliance diagnostic or repair dispatch through our service, we collect personal details necessary to coordinate technician arrival and complete service. This includes:
- Contact Information: Full name, telephone number, and email address.
- Location Data: Physical street address (Headquarters: 5167-5101 Southwest Dr, Abilene, TX 79606, USA), city, state, and zip code for technician dispatch routing.
- Appliance Details: Appliance brand, model type, age, and specific malfunction symptoms described during phone calls.
- Automated Usage Data: Internet Protocol (IP) address, browser type, device identifiers, referring URLs, and timestamps collected via standard web analytics tools.
2. How We Use Your Information
We utilize collected customer information solely for legitimate operational purposes:
- Connecting you with licensed, insured local technicians to perform requested diagnostic and repair services.
- Sending appointment confirmations, technician ETA updates, and dispatch notifications via phone call or SMS.
- Fulfilling parts and labor warranty tracking and follow-up customer support.
- Improving website performance, diagnostic accuracy, and user experience.
- Preventing fraudulent bookings and ensuring platform security.
3. Information Sharing & Independent Technician Dispatch
Get Appliance Fixed operates a lead dispatch network. To fulfill repair requests, we share your service location and contact information with independent, certified local technicians operating within your zip code.
Strict Anti-Spam Policy: We NEVER sell, rent, or trade your personal data to third-party telemarketers, insurance brokers, or data harvesters. Your details are used exclusively to fulfill your specific appliance repair request.
4. Cookies & Tracking Technologies
Like any modern website, Get Appliance Fixed uses 'cookies' to store information including visitors' preferences and pages accessed. This information optimizes user experience by customizing web page content based on browser types and regional location. You can choose to disable cookies through individual browser options.
5. Data Security Measures
We implement industry-standard technical, administrative, and physical security procedures—including 256-bit SSL/TLS encryption—to protect your personal information against unauthorized access, loss, or alteration.
6. Communications & Opt-Out Rights
By providing your telephone number, you consent to receive transactional service calls and SMS notifications regarding your repair booking. You may opt-out of SMS notifications at any time by replying "STOP" to any text message.
7. Contact Customer Privacy Support
If you have additional questions or require more information about our Privacy Policy, please do not hesitate to contact our privacy desk: